CONTRACQ
CONTRACQ
Billing & Payments Compliance•Consumer Protection (E-Commerce) Rules

Cancellation & Refund Policy

Last updated: September 15, 2026 • Effective date: September 15, 2026 • CONTRACQ Technologies (contracq.in)

1. Overview & Policy Intent

At CONTRACQ (operated via https://contracq.in), our priority is complete transparency and fair dealing in all financial transactions. This Cancellation and Refund Policy governs the purchase of digital subscriptions, contractor intelligence packages, and procurement analytics services facilitated through our platform and authorized payment aggregator, Razorpay.

By purchasing a subscription on CONTRACQ, you acknowledge and agree to the billing cycles, terms of cancellation, and refund eligibility standards outlined herein.

2. Subscription Cancellation

Users can cancel their active paid subscription tier at any time directly through their account portal under Workspace > Subscription Settings, or by emailing our support desk at support@contracq.in.

  • No Lock-In: There are no mandatory multi-year commitments or cancellation penalties on standard plans.
  • Continued Access: When you submit a cancellation request, your account will not renew for subsequent billing cycles. However, you will retain full Pro/Enterprise access to all intelligence features and data exports until the end of your prepaid billing period (subscriptionExpiresAt).
  • Immediate Downgrade Option: If requested in writing, we can immediately downgrade the account to the Free (Tier 0) tier.

3. Refund Eligibility Criteria

Because CONTRACQ provides immediate, real-time access to digital government procurement databases, competitor bid surveillance intelligence, proprietary analytics, and downloadable BOQ documents, our refund criteria reflect the digital consumption model:

Eligible for Full or Pro-Rata Refund:
  • Duplicate or Accidental Over-Billing: If you were billed more than once for the same subscription period due to network timeout or gateway sync error.
  • Unresolved Technical Outage: If verified platform system outages prevent you from accessing the service for more than 72 consecutive hours during your active paid billing cycle.
  • Unauthorized Charges: Proven fraudulent transactions reported with police or bank grievance within 7 calendar days of transaction date.
Non-Refundable Circumstances:
  • Partial months or days unused after voluntary cancellation during an active subscription cycle.
  • Accounts terminated due to material violations of our Terms of Service (e.g., unauthorized scraping or distribution of platform intellectual property).
  • Dissatisfaction arising from statutory changes in government portal publications or third-party tender authority gazettes outside our control.

4. Refund Processing Timelines & Mechanism

Once an authorized refund request is reviewed and approved by our finance department:

  • Refund Notification: An electronic confirmation with a unique Razorpay Refund Reference Number (RRN) will be issued to your registered account email within 24 to 48 hours of approval.
  • Banking Credit Timeline: In accordance with standard banking settlement cycles in India, refunds are credited back to the original source payment instrument (Credit Card, Debit Card, Net Banking, or UPI) within 5 to 7 business days.
  • GST & Invoicing: A corresponding Credit Note with GST adjustments (18%) will be generated and made available in your billing portal.

5. How to Initiate a Billing Dispute

To submit a refund or cancellation dispute, contact our billing escalation team:

Department: Billing & Financial Disputes

Email:billing@contracq.in (cc: support@contracq.in)

Required Information: Registered Email, Razorpay Payment ID / Order ID, Date of Transaction, and Reason for Refund.

Initial Response Guarantee: Within 24 business hours.